Email remittance advice
Overview
Filling out the remittance template and emailing the updated document to TI creates the remittance advice in TI's enterprise system. For every remittance advice document that TI receives, the sender will receive an email response with updated remittance response status in an excel attachment. The response document will contain TI remittance advice identifiers or error messages for any failed line items.
Remittance submission
There are two requirements for processing your remittance advice submission:
- The email must be sent from a valid corporate email address, which was provided when you completed the customer onboarding form on ti.com
- The document attached to the email must follow the standard remittance advice format shown below and be sent to either:
Test/User acceptance testing (UAT) - cust_documents_test@ti.com or
Production - cust_documents@ti.com
Supported document formats
|
Format |
Template |
Sample Completed Document |
|---|---|---|
|
Excel (xlsx) |
download | |
|
Excel (xls) |
download | |
|
Comma Separated Values (csv) |
download |
Document fields
|
Field |
Type |
Limit |
Required |
Example |
Description |
|---|---|---|---|---|---|
|
Supplier Financial Document Identifier |
Alphanumeric |
✓ |
5438242891 |
TI’s financial invoice (F2) number (preferred*), the delivery note, or commercial invoice (F8) number used to uniquely identify the TI financial invoice number |
|
|
Customer Net Payment Amount |
Decimal |
15 |
✓ |
10000.00 |
The amount paid for each invoice |
|
Customer Payer Identifier |
Alphanumeric |
35 |
✓ |
345678 |
TI’s internal payer account number provided during the customer onboarding process |
|
Customer Remittance Advice Identifier |
Alphanumeric |
35 |
1234 |
The customer’s unique remittance number. Alpha characters must be upper case |
|
|
Comments |
Alphanumeric |
Additional information to help TI identify the payment |
Remittance response
For each remittance advice submitted, TI will email a response email with an excel attachment to the sender.
Response attachment
This attachment will include all input fields for reference, in addition to the following response fields in the table below:
Download an acknowledgment response attachment here
|
Field |
Type |
Example |
Description |
|---|---|---|---|
|
Remittance Status |
Alphanumeric |
SUCCESS, REJECT |
|
|
Response Message |
Alphanumeric |
A remittance response such as "Remittance Posted 12/01" indicates a successful line item. Otherwise, this field will contain one or more error messages |
Errors
If mandatory fields are missing in any row in the file, entire file will be rejected and will need to be fully submitted again.
TI will send the original remittance file with an additional response/feedback message column, to the sender. Please fix the error(s) and resubmit the entire file again for remittance processing